Complaints & Feedback
Your feedback matters
Compliments, concerns and complaints help us provide safer, better care. You will always be treated with respect when you speak up.
How to give feedback
You can share feedback directly with your practitioner, by emailing hello@eucalypttherapy.com.au, by calling 0417 508 502, or through the enquiry form. You are welcome to have a support person assist you.
What happens next
We acknowledge complaints within two business days and aim to resolve them as quickly as possible. Raising a concern will never affect the care you receive.
External options
If you are not satisfied with our response, you can contact the Office of the Health Ombudsman (Queensland) on 133 646, the NDIS Quality and Safeguards Commission on 1800 035 544 for NDIS services, or the Australian Association of Social Workers regarding professional conduct.
Send feedback